Citizen Compliments and Complaints

Compliments

If you had a positive experience with a police officer or any member of our department, we would love to hear about it! Compliments help us recognize the dedication and professionalism of our team while reinforcing the values of integrity, service, and community engagement. Your feedback boosts morale and encourages our officers to continue making a difference. If you would like to share a compliment, please use the attached forms. Submissions can be made in person, by mail, or via email. We appreciate you taking the time to acknowledge the hard work and commitment of our department.

Complaints

If you have a complaint about the actions of a police officer or any member of the department, we encourage you to submit a formal complaint using the attached forms. We take all complaints seriously and are committed to ensuring accountability, professionalism, and transparency in our interactions with the community. Complaints can be submitted in person, by mail, or via email, and all submissions will be reviewed thoroughly. Our goal is to address concerns fairly and promptly while upholding the highest standards of law enforcement. Please find the necessary forms attached, along with instructions on how to complete and submit them. If you have any questions or need assistance, please contact nposton@sausalito.gov.

 About Citizen Complaints

• You have the right to make a complaint against a police officer for any improper police conduct.
• California law requires this agency to have a procedure to investigate civilians’ complaints.
• You have a right to a written description of this procedure.
• This agency may find after investigation that there is not enough evidence to warrant action on our complaint.
• Even if that is the case, you have the right to make the complaint, and have it investigated if you believe an officer behaved improperly.
• Civilian complaints and any reports or findings relating to complaints must be retained by this agency for at least five (5) years.
• It is against the law to make a complaint that you know to be false.
• If you make a complaint against an officer knowing that it is false, you can be prosecuted on a misdemeanor charge.

To file a Compliment, Click Here

To file a Complaint, Click Here