About Disabled Access Complaints

• The purpose of these procedures is to provide affected parties with a convenient method to report alleged violations of disability access regulations in Sausalito, and to establish a process for promptly investigating and resolving alleged violations of state disabled access regulations in:
  • Public Projects – Buildings, structures, sidewalks, curbs and related facilities which are owned or leased by the City of Sausalito or that are constructed or altered with City funds
  • Private Projects – Privately-owned public accommodations or commercial facilities (open to the public) which are not publicly funded or multi-family housing
• The City of Sausalito ADA Coordinator is Public Works Director Kevin McGowan:
  • Address: 420 Litho Street, Sausalito, CA, 94965 
  • Email: kmcgowan@sausalito.gov
  • Phone & Fax: (415) 289-4176 

How to File a Complaint Regarding Inadequate Disabled Access 

• Download and complete an Americans with Disabilities Act Title II Grievance and Complaint Form
• The form is also available at the Community Development/Public Works Department public counter in Sausalito City Hall at 420 Litho Street
• The completed form may be submitted in person to the Community Development/Public Works Department public counter, emailed to kmcgowan@sausalito.gov, sent by US mail, or faxed to (415) 289-4176
• Assistance with completing for complaint form is available for persons with disabilities; if you need assistance, please call  (415) 289-4176
• Filing a complaint form prompts an investigation with set timelines for review and response 
• When the investigation is complete, the complainant will be informed of the outcome in writing
• Download Disability Access Complaint Procedures for more information about filing a complaint

Grievance Process Regarding City Programs and Services

This Grievance Procedure is established to meet the requirements of the Americans with Disabilities Act of 1990 ("ADA"), and ADA Amendments Act of 2008. It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs, or benefits by the City of Sausalito ("City"). The City's Equal Employment Opportunity and Anti-Harassment Policy and Procedure govern employment-related complaints of disability discrimination. The complaint should be in writing and contain information about the alleged discrimination such as name, address, phone number of complainant and location, date, and description of the problem or submitted using the ADA Title II Grievance and Complaint form. Alternative means of filing complaints, such as personal interviews or a tape recording of the complaint, will be made available for persons with disabilites upon request.

The complaint should be submitted by the grievant and/or his/her authorized designee as soon as possible but no later than 60 calendar days after the alleged violation to the ADA Coordinator.

Within 15 calendar days after receipt of the complaint, the ADA Coordinator or authorized designee will meet with the complainant to discuss the complaint and the possible resolutions. Within 15 calendar days of the meeting, the ADA Coordinator or authorized designee will respond in writing, and where appropriate, in a format accessible to the complainant, such as large print, Braille, or audio tape. The response will explain the position of the City and offer options for substantive resolution of the complaint.

If the response by the ADA Coordinator or authorized designee does not satisfactorily resolve the issue, the complainant and/or his/her designee may appeal the decision within 15 calendar days after receipt of the response to the City Manager or authorized designee:

City Manager
420 Litho Street
Sausalito, CA 94965 
(415) 289-4100

Within 15 calendar days after receipt of the appeal, the City Manager or authorized designee will meet with the complainant to discuss the complaint and possible resolutions. Within 15 calendar days after the meeting, the City Manager or authorized designee will response in writing, and, where appropriate, in a format accessible to the complainant, with a final resolution of the complaint. 

Using this grievance procedure is not a prerequisite to a complainant pursuing any other remedies. However, in the interest of a prompt resolution of the grievance, the City encourages you to use this procedure in addition to any other available alternatives.

All written complaints received by the ADA Coordinator or authorized designee, appeals to the City Manager or authorized designee, and responses from these two officers will be retained by the City for at least three years.